Deposits on Food Web
A refundable hold — not a charge
Some kitchens ask for a security deposit to cover damage or extra cleaning. On Food Web that deposit is a temporary card hold: it is placed around your session, released automatically after it, and only ever captured if the kitchen files a claim and Food Web approves it.
How it works
You see it before you book
Kitchens that require a deposit show the amount on their page and at checkout — it's always listed separately from what you pay.
A hold, never a charge
Around the start of your session we authorize the deposit on your saved card as a temporary hold. The money never leaves your account.
A short review window
After your session ends, the kitchen has a short window (typically 72 hours) to report damage or extra cleaning. Most bookings sail through without one.
Released automatically
If no claim is filed, the hold is released automatically when the window closes. If a claim is filed, Food Web reviews it — only an approved amount is ever captured, and the rest is released.
What you'll see on your order
Every deposit shows up on your order page with a status chip so you always know where it stands.
Kitchen owners: deposits are configured per station in your kitchen settings. When something goes wrong, file a claim from your dashboard within the review window — Food Web reviews the evidence and decides the captured amount.
Deposit FAQ
Common questions about deposit holds on Food Web.
Questions about a specific hold? It lives on your dashboard and on the order's page, or contact us.