Loading
Loading
Refunds on Food Web
Food Web does not charge a cancellation fee. Cancel a commercial kitchen booking inside the kitchen's 24 hour or 48 hour notice window and the rental amount comes back, minus the 3.25% renter service fee that covers card processing.
Either of you can cancel a booking that has not been completed. The same refund math applies either way. Completed sessions cannot be cancelled.
Each kitchen sets 24 hours, 48 hours, or no refunds. Cancel inside that window and the rental amount comes back, minus card processing. Outside it, or on a no-refund kitchen, the rental is kept.
Any grant or program credits used on the booking return to your Food Web credit balance right away. You can put them toward another kitchen.
The uncredited (cash) portion goes back to the card you paid with. There is no extra fee to issue that refund. It typically posts in 5-10 business days.
The refund is the rental amount. Food Web never adds a cancellation fee on top.
Like other booking platforms, the kitchen chooses how much notice you need to give. The policy is on the kitchen page before you book.
Cancellation fees, timing, credits vs card, and how deposits differ from rental refunds.
No. Food Web does not charge a cancellation fee. If the kitchen's policy allows a refund, you get the rental amount back minus non-refundable card processing. The 3.25% renter service fee that covers processing is not returned.
Credits return to your Food Web balance as soon as the booking is cancelled. Cash paid on a card typically posts in 5-10 business days. There is no extra fee to issue the card refund.
Credits used on the booking are restored first. Any remaining cash portion is refunded to the card you paid with. If the booking was unpaid (pending approval or pending payment with no charge), there is nothing to refund.
No. A rental refund is money you paid for kitchen time. A deposit is a temporary card hold for damage or extra cleaning, placed around your session and released automatically unless a claim is approved. Cancelling an uncaptured deposit hold is free. Read how deposits work on the deposits page.
The refund amount is the same either way. Renter or owner can cancel a booking that has not been completed. Completed bookings cannot be cancelled.
Each kitchen sets its own notice window: 24 hours, 48 hours, or no refunds. The policy is shown on the kitchen page before you book. Cancel inside a 24h or 48h window for a full rental refund minus card processing.
Keep exploring
Need a hand
Open it on your renter dashboard, or contact Food Web. There is no cancellation fee from us.