Terms and Conditions

Food Web Terms and Conditions

These Terms and Conditions ("Terms") are a contract between you and Food Web Asset Mapping Inc. ("Food Web," "we," "us"), a Nova Scotia corporation that operates as Food Web. They cover the Food Web network: our websites, the kitchen marketplace, the food map (including saved maps and embeds), the community forum, the partner portal, the blog and research, and the developer tools and connected AI assistants (together, the "Platform").

By creating an account, making a booking, listing a space, posting, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you use the Platform for a business, you confirm that you have authority to bind that business.

1. Who we are

Food Web Asset Mapping Inc. 268 Rolling Hills Drive Waverley, NS, Canada B2R 1B5

Email: support@foodweb.network Phone: +1-902-718-7328

Privacy requests go to privacy@foodweb.network or to https://foodweb.network/privacy/delete-account.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live if that is higher, and able to enter a contract.

3. What the Platform is

Food Web is a marketplace and a public directory for local food infrastructure.

We connect people who offer kitchens, storage, dining rooms, equipment, and related bookable space ("Owners") with people who book them ("Renters"). We also publish a map of food businesses and places, host a forum, run a partner program, publish a blog, and let you use an API or connect an AI assistant to your account.

We do not own or operate the kitchens or other spaces listed on the Platform. A booking is an agreement between the Owner and the Renter. Food Web operates the Platform, takes payment as merchant of record, and charges the fees shown before you pay.

4. Accounts

You agree to give accurate information, keep it current, and protect your login. You are responsible for activity under your account. We may refuse, suspend, or close an account.

An API key or a connected AI assistant acts as you, within the access your account already has. You can revoke a key or a connection from your account. Until you revoke it, you are responsible for what that key or assistant does.

5. Listings

If you list a space, you agree to describe it accurately, keep availability and prices current, hold the licences, permits, and insurance the law requires, follow health and safety rules, and honour a confirmed booking.

You are responsible for the condition and legality of your space and for your dealings with Renters.

6. The public map

The map includes businesses and places that have never created an account. A listing may come from that business's public website, from other public sources, or from a person who suggests it.

If you suggest a listing, edit one, or add a note, you confirm that you have the right to submit that information and that you do not know it to be false. We may review, edit, hide, or remove map content.

A person or business named on the map may ask us to correct or remove the listing at https://foodweb.network/privacy/delete-account.

7. Bookings

You may book time the Platform shows as available. A booking may need the Owner's approval, and it always needs successful payment. Some bookings repeat on a schedule. The listing shows the rules that apply, including cancellation.

Monthly leases

An Owner and a Renter may lease space by the month. Food Web supplies the lease document. Accepting it on the Platform is how you agree to it, and we record the document version and the time you accepted. The lease is between the Owner and the Renter. Food Web is not a party to the lease and does not guarantee the rent. The document states the space, the term, the rent, any deposit, how the lease ends, and Food Web's fee. Rent is charged in the currency of the kitchen's country and paid through Stripe Connect. The hourly cancellation rules in section 9 do not apply to a lease.

8. Payments

Food Web is the merchant of record. When you pay on the Platform, you pay Food Web. The charge is the amount shown at checkout: the price, our fees, and applicable taxes such as GST/HST. We remit the tax we collect.

The Owner's share is paid to the Owner. The default method is Stripe Connect. The Owner connects a Stripe account, and after the booking is complete Stripe pays the Owner's share to that account. Food Web decides when a completed booking is released for payout.

Food Web reserves the right to settle a balance we owe by a direct payment when we need to. That includes an Interac e-Transfer or another payment we send ourselves, when Connect is unavailable or a direct payment is necessary.

You authorize Food Web and Stripe to charge the payment method you provide. Fees are shown before you pay. A change to fees applies to charges made after we post it.

If a bank debit fails, we may retry it. A processing cost of a failed debit may be added to a later charge, up to the amount we disclose when you authorize that payment method.

Currency

A charge is made in the currency of the country where the kitchen is. A kitchen in Canada is charged in Canadian dollars. A kitchen in the United States is charged in US dollars. Credits apply only when they are in that same currency.

Disputes

If a card issuer or bank reverses a payment, Food Web is responsible to Stripe for that reversal. We may recover the reversed amount, and the fee Stripe charges us for the dispute, from the Owner. We may also recover a payment-processing cost that is not returned to us, by adding it to what the Owner owes us.

9. Cancellations and refunds

Each Owner chooses a cancellation policy. It is shown on the listing before you book:

24 hours. The booking price and its tax are refunded if you cancel at least 24 hours before the start.
48 hours. The booking price and its tax are refunded if you cancel at least 48 hours before the start.
No refunds. Cancelling does not refund the booking price.

Our service fee is not refunded when you cancel, unless the law requires it. If the Owner cancels, you are refunded what you paid. Money goes back to the original payment method. Any part you paid with credits is restored as credits, under section 10.

10. Credits

Credits are a way to pay for bookings. They have no cash value. You cannot transfer, sell, or redeem them for money. Credits do not expire.

We may claw back credits that were issued in error, obtained by fraud or abuse, or funded by a partner that withdraws an unused grant. When a booking is refunded or cancelled, credits you used on it are restored as credits, subject to section 9 and to any clawback.

11. Deposits

An Owner may require a security deposit. We place a hold on a card you have saved. If the Owner makes a claim, Food Web staff decide whether to capture some or all of the hold. That decision is final as between you, the Owner, and Food Web. If there is no approved claim, we release the hold.

12. Your content

You keep ownership of what you submit, including forum posts, messages, photos, map notes, suggestions, and listing text ("Your Content").

You give Food Web a non-exclusive licence to host, store, reproduce, display, format, moderate, and distribute Your Content as needed to run the Platform, including on the map, in embeds, and through the API, for as long as that content stays on the Platform.

You can delete content your account controls. Public forum posts are not removed automatically when an account closes. You may ask us to remove them from the delete-account page.

You are responsible for Your Content. Do not submit anything illegal, infringing, or that you know to be false.

13. Acceptable use

Do not break the law through the Platform, interfere with it, try to reach an account or data that is not yours, or scrape it in a way that degrades the service. Automated access is limited to the API and to a connected assistant, under these Terms.

14. API and connected assistants

The API and a connected AI assistant are part of these Terms. Do not use them to reach another person's account, to overload the service, or to republish personal information beyond what your access returns. We may limit or revoke access.

15. Referrals

The referral program has its own terms, which apply in addition to these Terms if you join. A commission can be reversed when the booking it came from is refunded.

16. Intellectual property

The Platform, the Food Web name, and our design belong to Food Web or our licensors. These Terms do not transfer that ownership. You may use the Platform only as these Terms allow.

17. Disclaimers and liability

The Platform is provided "as is" and "as available." To the extent the law allows, Food Web disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the extent the law allows, Food Web is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the Platform.

We do not control the safety, quality, or legality of a listed space. A dispute between an Owner and a Renter is between them, except that we decide deposit claims as section 11 describes. We may help with other disputes. We do not have to resolve every one.

Some places do not allow certain limits on liability. There, our liability is limited only as far as the law allows. If you live in the United States, a right that the law of your state does not let you waive still applies to you.

18. Indemnity

To the extent the law allows, you will indemnify Food Web and its directors, officers, employees, and agents against claims, damages, and reasonable legal fees arising from your use of the Platform, Your Content, a listing you control, or your breach of these Terms.

19. Closing an account

We may suspend or close an account that breaches these Terms, or when we must do so for security or for a legal reason. You may ask us to delete your account at https://foodweb.network/privacy/delete-account. Closing an account does not erase records we are required to keep. The Privacy Policy describes those records.

20. Changes to these Terms

We may update these Terms. We will post the new version and change the effective date. If you have an account, we will ask you to accept the new version before you continue. If you do not agree, stop using the Platform.

21. Law and disputes

These Terms are governed by the laws of Nova Scotia and the federal laws of Canada that apply there. The courts of Nova Scotia have jurisdiction over disputes about these Terms or the Platform. A consumer protection right that the law of your home does not let you waive still applies to you.

22. Contact

Food Web Asset Mapping Inc. 268 Rolling Hills Drive, Waverley, NS, Canada B2R 1B5 Email: support@foodweb.network Phone: +1-902-718-7328